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Question Error in cms 18

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4 years 6 months ago #712 by amovilar@gmail.com
Error in cms 18 was created by amovilar@gmail.com
I have a really strange error with a change skills script:

I have some skills with an exact order: "765 767 563 998", in my actual version of cms supervisor (r16.3) when i execute the script it execute perfectly.

But we have a new client, and the server use the "new" r18 version, and when i execute the script change the last skill to the first "998 765 767 563 ".

The 998 skill is a control sill all agents have, and its important order in last place

The code is:
Code:
Sub ChangeSkills() Dim agents As String Dim cvsApp As Object Dim cvsConn As Object Dim cvsSrv As Object Dim SetArr() As Variant Dim sWarn As String Dim Skills() As Variant ReDim SetArr(25, 25) SetArr(1, 1) = Sheets("CESIONES").Range("Q4")[img ]https://ibb.co/8rktkGt[/img] SetArr(1, 2) = Sheets("CESIONES").Range("Q5") SetArr(1, 3) = 0 SetArr(1, 4) = 0 SetArr(2, 1) = Sheets("CESIONES").Range("R4") SetArr(2, 2) = Sheets("CESIONES").Range("R5") SetArr(2, 3) = 0 SetArr(2, 4) = 0 SetArr(3, 1) = Sheets("CESIONES").Range("S4") SetArr(3, 2) = Sheets("CESIONES").Range("S5") SetArr(3, 3) = 0 SetArr(3, 4) = 0 SetArr(4, 1) = Sheets("CESIONES").Range("T4") SetArr(4, 2) = Sheets("CESIONES").Range("T5") SetArr(4, 3) = 0 SetArr(4, 4) = 0 SetArr(5, 1) = Sheets("CESIONES").Range("U4") SetArr(5, 2) = Sheets("CESIONES").Range("U5") SetArr(5, 3) = 0 SetArr(5, 4) = 0 SetArr(6, 1) = Sheets("CESIONES").Range("V4") SetArr(6, 2) = Sheets("CESIONES").Range("V5") SetArr(6, 3) = 0 SetArr(6, 4) = 0 SetArr(7, 1) = Sheets("CESIONES").Range("W4") SetArr(7, 2) = Sheets("CESIONES").Range("W5") SetArr(7, 3) = 0 SetArr(7, 4) = 0 SetArr(8, 1) = Sheets("CESIONES").Range("X4") SetArr(8, 2) = Sheets("CESIONES").Range("X5") SetArr(8, 3) = 0 SetArr(8, 4) = 0 SetArr(9, 1) = Sheets("CESIONES").Range("Y4") SetArr(9, 2) = Sheets("CESIONES").Range("Y5") SetArr(9, 3) = 0 SetArr(9, 4) = 0 SetArr(10, 1) = Sheets("CESIONES").Range("Z4") SetArr(10, 2) = Sheets("CESIONES").Range("Z5") SetArr(10, 3) = 0 SetArr(10, 4) = 0 SetArr(11, 1) = Sheets("CESIONES").Range("AA4") SetArr(11, 2) = Sheets("CESIONES").Range("AA5") SetArr(11, 3) = 0 SetArr(11, 4) = 0 SetArr(12, 1) = Sheets("CESIONES").Range("AB4") SetArr(12, 2) = Sheets("CESIONES").Range("AB5") SetArr(12, 3) = 0 SetArr(12, 4) = 0 SetArr(13, 1) = Sheets("CESIONES").Range("AC4") SetArr(13, 2) = Sheets("CESIONES").Range("AC5") SetArr(13, 3) = 0 SetArr(13, 4) = 0 SetArr(14, 1) = Sheets("CESIONES").Range("AD4") SetArr(14, 2) = Sheets("CESIONES").Range("AD5") SetArr(14, 3) = 0 SetArr(14, 4) = 0 SetArr(15, 1) = Sheets("CESIONES").Range("AE4") SetArr(15, 2) = Sheets("CESIONES").Range("AE5") SetArr(15, 3) = 0 SetArr(15, 4) = 0 SetArr(16, 1) = Sheets("CESIONES").Range("AF4") SetArr(16, 2) = Sheets("CESIONES").Range("AF5") SetArr(16, 3) = 0 SetArr(16, 4) = 0 SetArr(17, 1) = Sheets("CESIONES").Range("AG4") SetArr(17, 2) = Sheets("CESIONES").Range("AG5") SetArr(17, 3) = 0 SetArr(17, 4) = 0 SetArr(18, 1) = Sheets("CESIONES").Range("AH4") SetArr(18, 2) = Sheets("CESIONES").Range("AH5") SetArr(18, 3) = 0 SetArr(18, 4) = 0 SetArr(19, 1) = Sheets("CESIONES").Range("AI4") SetArr(19, 2) = Sheets("CESIONES").Range("AI5") SetArr(19, 3) = 0 SetArr(19, 4) = 0 SetArr(20, 1) = Sheets("CESIONES").Range("AJ4") SetArr(20, 2) = Sheets("CESIONES").Range("AJ5") SetArr(20, 3) = 0 SetArr(20, 4) = 0 SetArr(21, 1) = Sheets("CESIONES").Range("AK4") SetArr(21, 2) = Sheets("CESIONES").Range("AK5") SetArr(21, 3) = 0 SetArr(21, 4) = 0 SetArr(22, 1) = Sheets("CESIONES").Range("AL4") SetArr(22, 2) = Sheets("CESIONES").Range("AL5") SetArr(22, 3) = 0 SetArr(22, 4) = 0 SetArr(23, 1) = Sheets("CESIONES").Range("AM4") SetArr(23, 2) = Sheets("CESIONES").Range("AM5") SetArr(23, 3) = 0 SetArr(23, 4) = 0 SetArr(24, 1) = Sheets("CESIONES").Range("AN4") SetArr(24, 2) = Sheets("CESIONES").Range("AN5") SetArr(24, 3) = 0 SetArr(24, 4) = 0 Set cvsApp = CreateObject("ACSUP.cvsApplication") 'Set cvsConn = CreateObject("ACSCN.cvsConnection") Set cvsSrv = CreateObject("ACSUPSRV.cvsServer") Set cvsSrv = cvsApp.Servers(Sheets("CESIONES").Range("O7")) sWarn = "" agents = Sheets("CESIONES").Range("O2") Set AgMngObj = cvsSrv.AgentMgmt AgMngObj.AcdStartUp -1, "", cvsSrv.ServerKey, -1 AgMngObj.OleAgentSetSkill_R16_1 3, "" & agents & "", 1, 0, 0, 0, Sheets("CESIONES").Range("P4"), SetArr, "" ' This is were the error occrus Set AgMngObj = Nothing Set cvsApp = Nothing 'Set cvsConn = Nothing Set cvsSrv = Nothing End Sub

Is there any change in the r18 version? i don´t understand what happens.

thanks in advance
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4 years 6 months ago #713 by roller
Replied by roller on topic Error in cms 18
Hi, sorry I have not used Avaya for few years now since my last job at a contact centre but from memory I think the control skill might have something to do with this line:

agents & "", 1, 0, 0, 0,

Not having the program here I can't help. Maybe another user can.

Did you try saving the script from Avaya and opening in Notepad to compare the VB code?
The following user(s) said Thank You: amovilar@gmail.com

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4 years 4 months ago #715 by amovilar@gmail.com
Replied by amovilar@gmail.com on topic Error in cms 18
Sorry for the delay and thanks for your response.

When i try to make the script in avaya directly:

AgMngObj.AcdStartUp -1, "", cvsSrv.ServerKey, -1
AgMngObj.OleAgentSetSkill_R16_1 3, "5221781;5221781;5221781",1, 0,0, 0, 3,SetArr, ""

It seems the same. I hope something can help me

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4 years 4 months ago #716 by roller
Replied by roller on topic Error in cms 18
Maybe the problem is with the new server setup. From memory control skills are set in the settings of Avaya. Do you have admin to Avaya CMS, if so check or compare how the skills are setup, see if there is a field or setting to make it control.

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4 years 2 months ago #719 by amovilar@gmail.com
Replied by amovilar@gmail.com on topic Error in cms 18
I just discovered this:

support.avaya.com/public/index?page=cont...LIST&showDraft=false

"Problem Clarification
Agent staffing issue. Skill changes made via CMS Supervisor R18.1, either manually or using automatic scripts results in skills being assigned out of order.

Top Skill is not longer Top as defined in the Skill Change, this can cause call routing issues especially when CMS interacts with 3rd party products.

This issue occurs when the agent in question is already staffed to at least 2 skills prior to the skill change.

Cause
Product defect - Changes made to the CMS Supervisor Code for the R18.1 release is the cause behind this issue.

Solution
The changes made in Supervisor R18.1 were reverted for the Supervisor R19 release due to this problem."


I just txt my IT to change the version, I will update if it works

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4 years 2 months ago #720 by roller
Replied by roller on topic Error in cms 18
Thanks for the update on this issue.

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