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[null,"Scheduled Activities","Scheduled Time","Actual Time","Min. in Adherence","Min. out Adherence","Percent in Adherence","+/- Min. in Conformance","Percent in Conformance","Percent of Total Schedule","Percent of Total Actual"]
[null,"Admin","00:00","04:12","0","0","0.00%","252","0.00%","0.00%","17.50%"]
[null,"Break","00:30","00:14","0","30","0.00%","-16","46.67%","5.88%","0.97%"]
[null,"Lunch","00:30","00:00","0","30","0.00%","-30","0.00%","5.88%","0.00%"]
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[null,"Open","07:30","02:06","0","450","0.00%","-324","28.00%","88.24%","8.75%"]
[null,"Training","00:00","17:17","0","0","0.00%","1,037","0.00%","0.00%","72.01%"]
[null,"Total","08:30","24:00","0","510","0.00%","930"]
[null,"Total for 1191104",{"$f":"CELL(\"format\",B10)","v":"G"}]
[null,"Scheduled Activities","Scheduled Time","Actual Time","Min. in Adherence","Min. out Adherence","Percent in Adherence","+/- Min. in Conformance","Percent in Conformance","Percent of Total Schedule","Percent of Total Actual"]
[null,"Admin","00:00","04:12","0","0","0.00%","252","0.00%","0.00%","17.50%"]
[null,"Break","00:30","00:14","0","30","0.00%","-16","46.67%","5.88%","0.97%"]
[null,"Lunch","00:30","00:00","0","30","0.00%","-30","0.00%","5.88%","0.00%"]
[null,"Not Ready","00:00","00:11","0","0","0.00%","11","0.00%","0.00%","0.76%"]
[null,"Open","07:30","02:06","0","450","0.00%","-324","28.00%","88.24%","8.75%"]
[null,"Training","00:00","17:17","0","0","0.00%","1,037","0.00%","0.00%","72.01%"]
[null,"Total","08:30","24:00","0","510","0.00%","930"]
[null,"Agent: 119931966"]
[null,"Scheduled Activities","Scheduled Time","Actual Time","Min. in Adherence","Min. out Adherence","Percent in Adherence","+/- Min. in Conformance","Percent in Conformance","Percent of Total Schedule","Percent of Total Actual"]
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[null,"Total for 119931966"]
[null,"Scheduled Activities","Scheduled Time","Actual Time","Min. in Adherence","Min. out Adherence","Percent in Adherence","+/- Min. in Conformance","Percent in Conformance","Percent of Total Schedule","Percent of Total Actual"]
[null,"Break","00:30","00:00","0","30","0.00%","-30","0.00%","5.88%","0.00%"]
[null,"Lunch","00:30","00:00","0","30","0.00%","-30","0.00%","5.88%","0.00%"]
[null,"Open","07:30","00:00","0","450","0.00%","-450","0.00%","88.24%","0.00%"]
[null,"Total","08:30","00:00","0","510","0.00%","-510"]
[null,"Agent: 119980805"]
[null,"Scheduled Activities","Scheduled Time","Actual Time","Min. in Adherence","Min. out Adherence","Percent in Adherence","+/- Min. in Conformance","Percent in Conformance","Percent of Total Schedule","Percent of Total Actual"]
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[null,"Scheduled Activities","Scheduled Time","Actual Time","Min. in Adherence","Min. out Adherence","Percent in Adherence","+/- Min. in Conformance","Percent in Conformance","Percent of Total Schedule","Percent of Total Actual"]
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[null,"Open","07:30","00:00","0","450","0.00%","-450","0.00%","88.24%","0.00%"]
[null,"Total","08:30","00:00","0","510","0.00%","-510"]
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[null,"Scheduled Activities","Scheduled Time","Actual Time","Min. in Adherence","Min. out Adherence","Percent in Adherence","+/- Min. in Conformance","Percent in Conformance","Percent of Total Schedule","Percent of Total Actual"]
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[null,"Lunch","00:30","00:31","0","30","0.00%","1","103.33%","5.88%","5.86%"]
[null,"Open","07:30","04:56","195","255","43.33%","-154","65.78%","88.24%","55.96%"]
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[null,"Total for 11065140"]
[null,"Scheduled Activities","Scheduled Time","Actual Time","Min. in Adherence","Min. out Adherence","Percent in Adherence","+/- Min. in Conformance","Percent in Conformance","Percent of Total Schedule","Percent of Total Actual"]
[null,"Admin","00:00","02:51","0","0","0.00%","171","0.00%","0.00%","32.33%"]
[null,"Break","00:30","00:31","0","30","0.00%","1","103.33%","5.88%","5.86%"]
[null,"Lunch","00:30","00:31","0","30","0.00%","1","103.33%","5.88%","5.86%"]
[null,"Open","07:30","04:56","195","255","43.33%","-154","65.78%","88.24%","55.96%"]
[null,"Total","08:30","08:49","195","315","38.24%","19"]
[null,"Agent: 119400896"]
[null,"Scheduled Activities","Scheduled Time","Actual Time","Min. in Adherence","Min. out Adherence","Percent in Adherence","+/- Min. in Conformance","Percent in Conformance","Percent of Total Schedule","Percent of Total Actual"]
[null,"Break","00:30","00:00","0","30","0.00%","-30","0.00%","5.88%","0.00%"]
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[null,"Total for 119400896"]
[null,"Scheduled Activities","Scheduled Time","Actual Time","Min. in Adherence","Min. out Adherence","Percent in Adherence","+/- Min. in Conformance","Percent in Conformance","Percent of Total Schedule","Percent of Total Actual"]
[null,"Break","00:30","00:00","0","30","0.00%","-30","0.00%","5.88%","0.00%"]
[null,"Lunch","00:30","00:00","0","30","0.00%","-30","0.00%","5.88%","0.00%"]
[null,"Open","07:30","00:00","0","450","0.00%","-450","0.00%","88.24%","0.00%"]
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[null,"Scheduled Activities","Scheduled Time","Actual Time","Min. in Adherence","Min. out Adherence","Percent in Adherence","+/- Min. in Conformance","Percent in Conformance","Percent of Total Schedule","Percent of Total Actual"]
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[null,"Scheduled Activities","Scheduled Time","Actual Time","Min. in Adherence","Min. out Adherence","Percent in Adherence","+/- Min. in Conformance","Percent in Conformance","Percent of Total Schedule","Percent of Total Actual"]
[null,"Break","00:30","00:00","0","30","0.00%","-30","0.00%","5.88%","0.00%"]
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[null,"Total","08:30","00:00","0","510","0.00%","-510"]
[null,"Agent: 1191116"]
[null,"Scheduled Activities","Scheduled Time","Actual Time","Min. in Adherence","Min. out Adherence","Percent in Adherence","+/- Min. in Conformance","Percent in Conformance","Percent of Total Schedule","Percent of Total Actual"]
[null,"Break","00:30","00:00","0","30","0.00%","-30","0.00%","5.88%","0.00%"]
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[null,"Lunch","00:30","00:00","0","30","0.00%","-30","0.00%","5.88%","0.00%"]
[null,"Total","08:30","00:00","0","510","0.00%","-510"]
[null,"Total for 1191116"]
[null,"Scheduled Activities","Scheduled Time","Actual Time","Min. in Adherence","Min. out Adherence","Percent in Adherence","+/- Min. in Conformance","Percent in Conformance","Percent of Total Schedule","Percent of Total Actual"]
[null,"Break","00:30","00:00","0","30","0.00%","-30","0.00%","5.88%","0.00%"]
[null,"Chat/Email","07:30","00:00","0","450","0.00%","-450","0.00%","88.24%","0.00%"]
[null,"Lunch","00:30","00:00","0","30","0.00%","-30","0.00%","5.88%","0.00%"]
[null,"Total","08:30","00:00","0","510","0.00%","-510"]
[null,"Agent: 11068657"]
[null,"Scheduled Activities","Scheduled Time","Actual Time","Min. in Adherence","Min. out Adherence","Percent in Adherence","+/- Min. in Conformance","Percent in Conformance","Percent of Total Schedule","Percent of Total Actual"]
[null,"Admin","00:00","08:35","0","0","0.00%","515","0.00%","0.00%","35.76%"]
[null,"Break","00:30","00:30","0","30","0.00%","0","100.00%","5.88%","2.08%"]
[null,"Lunch","00:30","00:29","0","30","0.00%","-1","96.67%","5.88%","2.01%"]
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[null,"Open","07:30","06:23","320","130","71.11%","-67","85.11%","88.24%","26.60%"]
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[null,"Total for 11068657"]
[null,"Scheduled Activities","Scheduled Time","Actual Time","Min. in Adherence","Min. out Adherence","Percent in Adherence","+/- Min. in Conformance","Percent in Conformance","Percent of Total Schedule","Percent of Total Actual"]
[null,"Admin","00:00","08:35","0","0","0.00%","515","0.00%","0.00%","35.76%"]
[null,"Break","00:30","00:30","0","30","0.00%","0","100.00%","5.88%","2.08%"]
[null,"Lunch","00:30","00:29","0","30","0.00%","-1","96.67%","5.88%","2.01%"]
[null,"Not Ready","00:00","08:03","0","0","0.00%","483","0.00%","0.00%","33.54%"]
[null,"Open","07:30","06:23","320","130","71.11%","-67","85.11%","88.24%","26.60%"]
[null,"Total","08:30","24:00","320","190","62.75%","930"]
[null,"Agent: 119941713"]
[null,"Scheduled Activities","Scheduled Time","Actual Time","Min. in Adherence","Min. out Adherence","Percent in Adherence","+/- Min. in Conformance","Percent in Conformance","Percent of Total Schedule","Percent of Total Actual"]
[null,"Break","00:30","00:00","0","30","0.00%","-30","0.00%","5.88%","0.00%"]
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[null,"Total","08:30","00:00","0","510","0.00%","-510"]
[null,"Total for 119941713"]
[null,"Scheduled Activities","Scheduled Time","Actual Time","Min. in Adherence","Min. out Adherence","Percent in Adherence","+/- Min. in Conformance","Percent in Conformance","Percent of Total Schedule","Percent of Total Actual"]
[null,"Break","00:30","00:00","0","30","0.00%","-30","0.00%","5.88%","0.00%"]
[null,"Lunch","00:30","00:00","0","30","0.00%","-30","0.00%","5.88%","0.00%"]
[null,"Open","07:30","00:00","0","450","0.00%","-450","0.00%","88.24%","0.00%"]
[null,"Total","08:30","00:00","0","510","0.00%","-510"]
[null,"Agent: 1191117"]
[null,"Scheduled Activities","Scheduled Time","Actual Time","Min. in Adherence","Min. out Adherence","Percent in Adherence","+/- Min. in Conformance","Percent in Conformance","Percent of Total Schedule","Percent of Total Actual"]
[null,"Break","00:30","00:00","0","30","0.00%","-30","0.00%","5.88%","0.00%"]
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[null,"Open","07:30","00:00","0","450","0.00%","-450","0.00%","88.24%","0.00%"]
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[null,"Total","08:30","24:00","0","510","0.00%","930"]
[null,"Total for 1191117"]
[null,"Scheduled Activities","Scheduled Time","Actual Time","Min. in Adherence","Min. out Adherence","Percent in Adherence","+/- Min. in Conformance","Percent in Conformance","Percent of Total Schedule","Percent of Total Actual"]
[null,"Break","00:30","00:00","0","30","0.00%","-30","0.00%","5.88%","0.00%"]
[null,"Lunch","00:30","00:18","0","30","0.00%","-12","60.00%","5.88%","1.25%"]
[null,"Open","07:30","00:00","0","450","0.00%","-450","0.00%","88.24%","0.00%"]
[null,"Training","00:00","23:42","0","0","0.00%","1,422","0.00%","0.00%","98.75%"]
[null,"Total","08:30","24:00","0","510","0.00%","930"]
[null,"Agent: 119899622"]
[null,"Scheduled Activities","Scheduled Time","Actual Time","Min. in Adherence","Min. out Adherence","Percent in Adherence","+/- Min. in Conformance","Percent in Conformance","Percent of Total Schedule","Percent of Total Actual"]
[null,"Admin","00:00","03:39","0","0","0.00%","219","0.00%","0.00%","38.76%"]
[null,"Break","00:30","00:35","4","26","13.33%","5","116.67%","5.88%","6.20%"]
[null,"Lunch","00:30","00:00","0","30","0.00%","-30","0.00%","5.88%","0.00%"]
[null,"Not Ready","00:00","00:01","0","0","0.00%","1","0.00%","0.00%","0.18%"]
[null,"Open","07:30","05:10","248","202","55.11%","-140","68.89%","88.24%","54.87%"]
[null,"Total","08:30","09:25","252","258","49.41%","55"]
[null,"Total for 119899622"]
[null,"Scheduled Activities","Scheduled Time","Actual Time","Min. in Adherence","Min. out Adherence","Percent in Adherence","+/- Min. in Conformance","Percent in Conformance","Percent of Total Schedule","Percent of Total Actual"]
[null,"Admin","00:00","03:39","0","0","0.00%","219","0.00%","0.00%","38.76%"]
[null,"Break","00:30","00:35","4","26","13.33%","5","116.67%","5.88%","6.20%"]
[null,"Lunch","00:30","00:00","0","30","0.00%","-30","0.00%","5.88%","0.00%"]
[null,"Not Ready","00:00","00:01","0","0","0.00%","1","0.00%","0.00%","0.18%"]
[null,"Open","07:30","05:10","248","202","55.11%","-140","68.89%","88.24%","54.87%"]
[null,"Total","08:30","09:25","252","258","49.41%","55"]
[null,"Agent: 119570005"]
[null,"Scheduled Activities","Scheduled Time","Actual Time","Min. in Adherence","Min. out Adherence","Percent in Adherence","+/- Min. in Conformance","Percent in Conformance","Percent of Total Schedule","Percent of Total Actual"]
[null,"Break","00:30","00:00","0","30","0.00%","-30","0.00%","5.88%","0.00%"]
[null,"Lunch","00:30","00:00","0","30","0.00%","-30","0.00%","5.88%","0.00%"]
[null,"Open","07:30","00:00","0","450","0.00%","-450","0.00%","88.24%","0.00%"]
[null,"Total","08:30","00:00","0","510","0.00%","-510"]
[null,"Total for 119570005"]
[null,"Scheduled Activities","Scheduled Time","Actual Time","Min. in Adherence","Min. out Adherence","Percent in Adherence","+/- Min. in Conformance","Percent in Conformance","Percent of Total Schedule","Percent of Total Actual"]
[null,"Break","00:30","00:00","0","30","0.00%","-30","0.00%","5.88%","0.00%"]
[null,"Lunch","00:30","00:00","0","30","0.00%","-30","0.00%","5.88%","0.00%"]
[null,"Open","07:30","00:00","0","450","0.00%","-450","0.00%","88.24%","0.00%"]
[null,"Total","08:30","00:00","0","510","0.00%","-510"]
[null,"Agent: 119060283"]
[null,"Scheduled Activities","Scheduled Time","Actual Time","Min. in Adherence","Min. out Adherence","Percent in Adherence","+/- Min. in Conformance","Percent in Conformance","Percent of Total Schedule","Percent of Total Actual"]
[null,"Break","00:30","00:00","0","30","0.00%","-30","0.00%","5.88%","0.00%"]
[null,"Lunch","00:30","00:00","0","30","0.00%","-30","0.00%","5.88%","0.00%"]
[null,"Open","07:30","00:00","0","450","0.00%","-450","0.00%","88.24%","0.00%"]
[null,"Total","08:30","00:00","0","510","0.00%","-510"]
[null,"Total for 119060283"]
[null,"Scheduled Activities","Scheduled Time","Actual Time","Min. in Adherence","Min. out Adherence","Percent in Adherence","+/- Min. in Conformance","Percent in Conformance","Percent of Total Schedule","Percent of Total Actual"]
[null,"Break","00:30","00:00","0","30","0.00%","-30","0.00%","5.88%","0.00%"]
[null,"Lunch","00:30","00:00","0","30","0.00%","-30","0.00%","5.88%","0.00%"]
[null,"Open","07:30","00:00","0","450","0.00%","-450","0.00%","88.24%","0.00%"]
[null,"Total","08:30","00:00","0","510","0.00%","-510"]
[null,"Agent: 119976808"]
[null,"Scheduled Activities","Scheduled Time","Actual Time","Min. in Adherence","Min. out Adherence","Percent in Adherence","+/- Min. in Conformance","Percent in Conformance","Percent of Total Schedule","Percent of Total Actual"]
[null,"Break","00:30","00:00","0","30","0.00%","-30","0.00%","5.88%","0.00%"]
[null,"Lunch","00:45","00:00","0","45","0.00%","-45","0.00%","8.82%","0.00%"]
[null,"Open","07:15","00:00","0","435","0.00%","-435","0.00%","85.29%","0.00%"]
[null,"Total","08:30","00:00","0","510","0.00%","-510"]
[null,"Total for 119976808"]
[null,"Scheduled Activities","Scheduled Time","Actual Time","Min. in Adherence","Min. out Adherence","Percent in Adherence","+/- Min. in Conformance","Percent in Conformance","Percent of Total Schedule","Percent of Total Actual"]
[null,"Break","00:30","00:00","0","30","0.00%","-30","0.00%","5.88%","0.00%"]
[null,"Lunch","00:45","00:00","0","45","0.00%","-45","0.00%","8.82%","0.00%"]
[null,"Open","07:15","00:00","0","435","0.00%","-435","0.00%","85.29%","0.00%"]
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